FAQs
1. How Long does it take to make and receive my order?
Christmas Sweaters: Christmas sweaters that are in stock will ship 2-3 days with first class or priority shipping. It will be noted in the listing if they are in stock. ALL Domestic Orders made before December 15th 2pm will be received before Christmas!!!
Made to Order Sweaters will be shipped before December 17th.
Custom Made to Order orders: order runs about 5 days to 2 weeks before shipment and shipping is first class or priority for domestic orders.. We do USPS priority shipping. A custom Order can be between 2-3 weeks depending on time frame and detailing of the order. If you have a specific time you need it put that in the request and we can work with you.
How do I make a Custom Order Purchase?
Send in an inquiry filled out and we will email you back with an estimate. We prefer you dm us for your custom orders on ETSY.
Please send any requests through etsy messenger staticthreads1.etsy.com or staticthreads1@gmail.com
How much do Custom Orders Run?
Outfits vary depending on sizing, materials requested, and amount of detailing.
- Custom bra's begin at $125 and go up depending on the amount of detailing you would like incorporated.
-Custom Corsets begin at $140
Can I track my order ?
Yes, since we do first class or priority shipping we can track your order through USPS.You will receive an email with tracking once shipped through etsy and shopify
Do you give refunds?
Static Threads not give refunds for custom designs, we take your ideas and preferences and put time into it. If we make a mistake we can work with you to make you happy. If we cannot come upon a mutual consensus we can refund everything but materials cost. There may be a restocking fee and you need to notify us within 3 days of delivery. You must ship item back if you want a refund.
For regular products please check the sizing and send any questions before ordering to staticthreads1@gmail.com, chat, or etsy messenger. If there is an issue with the order please contact us. Static Threads can do exchanges based on issue.
What if we don't know what we want?
Look around our website and online. We can make custom orders based on themes, pictures, and past outfits. We need an idea of what you want to come up with a beautiful design.
DM us and we can help turn your ideas or pictures into a design.
Which methods of payments can I use?
We go through paypal so all major credit cards are accepted. We do not accept any other form of payment.
7. Sizes Available? Washing Instructions? For Custom Orders
We work on bras from 32A through 36DD.
Our corsets run from a size 32AA through 38C.
We only use high quality lace up corsets and good quality pushup bras you can request a lightly padded or full padded bra. We also take requests for Victoria's Secret bras with the added cost of the bra.
If you are unsure about your bra size, we suggest getting measured first. Bra sizing is not an exact science, and generally sizes can slightly vary depending on the amount of padding, the pushup, and the form of the bra.
Tip: If you have a small chest size, we recommend wearing a pushup bra behind the decorative bra in a matching color this will give better support and better fit.
Our underwear, tutus, bustles (half tutus), garter belts, are measured in S, M, L or XL.
Cleaning Instructions: For 3D handmade sweaters and custom made bras:
-These bras are delicate and not intended for machine wash, please spot clean or take to a professional dry cleaner, who specializes in jeweled clothing. Most custom items are not intended to be washed.
